69% Improvement in Forecasting Accuracy With Salesforce Billing Implementation

The Customer

Our customer stands as a leading seller of hardware products, commanding a significant presence nationwide in the US. They aimed to refine their billing and taxation processes for goods sold across the country, prioritizing efficiency and accuracy in their operations.

The Challenge

The customer faced significant hurdles in optimizing their billing and taxation processes for goods sold across the country. Relying on outdated systems and manual processes led to inefficiencies and errors in their operations. They needed to streamline billing and taxation processes, generate invoices based on account hierarchy, implement Salesforce Billing into their CPQ system, automate order processing (including invoicing, payment tracking, revenue management), manage credit and debit notes, and integrate third-party payment gateways.

The Solution

• Conducted a comprehensive Salesforce audit to identify billing and invoicing challenges.
• Established records for different legal entities (e.g., France, Switzerland) to mirror organizational structure.
• Applied precise tax rate calculations per legal entity to ensure accurate taxation.
• Implemented two invoice schedulers to generate daily and monthly invoices for activated orders at specified intervals.
• Set up invoice generation within the parent account hierarchy for transparent billing.
• Introduced revenue recognition rules to align with the client’s financial reporting requirements.

The Impact

• 69% improvement in forecasting accuracy within just 90 days of implementation.
• 31% increase in revenue.
• 56% improvement in customer satisfaction.